COVID-19 UPDATE

Firstly, can we just say how immensely grateful we have been for your ongoing support and understanding during this extremely challenging time.

We hope you have all been safe and well, and now let’s all hope that there is light at the end of the tunnel.

Although we have been ‘closed’ for general dentistry, we have still been incredibly busy 5 days a week dealing with emergencies, including bank holidays. Not only have we helped our own patients, but have also helped patients from across the whole of South Wales, having volunteered to help the NHS throughout the crisis.

In total, we have:

– Received over 1500 calls
– Issued over 400 prescriptions
– Given over 300 DIY filling packs

…and have done simply everything we can to look after the community. We hope we have managed to make a difference.

The most recent guidelines published on Friday 19th June have permitted a controlled de-escalation that will effectively be the next small step towards normality. We will have to first prioritise those in greatest need – those that have suffered throughout the lockdown. If you fall into this category then please contact us. We will then slowly be able to reintroduce further aspects of dentistry.

Behind the scenes, we have been working incredibly hard to ensure our clinics are still safe and secure environments, ready for you and your families to return to us for ongoing care. 

You will notice a few changes around the building including:

1. Social Distancing signs & floor markings
2. Fewer seats in waiting areas
3. No magazines or leaflets 
4. All Staff in appropriate PPE
5. Protective screens on reception 
6. Extra hand gel points 
7. Controlled entry and exit 
8. Fewer appointments per day
9. Open windows 

If you are attending the practice we would kindly ask that you comply with the following:

1. You must be symptom-free of Covid-19
2. Arrive on time – please don’t be late
3. Appointments only – doors are locked 
4. Controlled entry & exit by staff
5. Wear a face covering if possible
6. Come alone, with minimal possessions  
7. Temperature is taken on arrival 
8. Use hand sanitiser on entry & exit
9. Use mouthwash provided in the chair
10. Toilet use will be restricted 

Please don’t be alarmed or offended by any of the extra measures, they are after all, for everyone’s safety. As time progresses, and restrictions ease further, we will, of course, be able to offer the full range of service, so please bare with us.

We will of course keep you updated as soon as we know the next phases.

We have been overwhelmed by the incredible sense of community spirit in and around Blackwood – something everyone should be proud of.

Once again, we would like to thank you for your ongoing patience, support and understanding throughout this immensely difficult time.

If you do have any questions please don’t hesitate to contact us.

We are looking forward to seeing you all over the coming months and having a good catch up.

Until then, take care.

Very best wishes,
The Laffan Dental Care Team

Please visit this page on helpful guides about dealing with Dental Problems during the Coronavirus Pandemic.